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Frequently Asked Questions (FAQs)

"The minute you read something you can't understand, you can almost be sure it was drawn up by a lawyer." - Rogers

OK. Weíre not lawyers, but it seems that they donít own the difficult-to-understand written word market. And while our product and product lines are perfectly understandable to us, we may not have made it as clear to you yet. Our pricing and product lines are straightforward (unlike the competition which seems to enjoy double-speak and asterisks) and our licensing uncomplicated. So weíll try to answer some of the most commonly asked questions here, but if you still have more questions either give us a call or drop us a line at questions@helpdeskcards.com.

How much are your DeskCards?
For large corporations our Electronic DeskCard Library is $749. For small businesses with less than 40 employees our DeskCards are $449 (limited customization). School and Library pricing is $500. And yes, thatís for all of our DeskCards.

How much is your Courseware?
For large corporations our Courseware is $1,499. For small businesses with less than 40 employees itís $899 (limited customization). School and Library pricing is $1,000. It, too is for all of the Courseware.

Is there a discount if I buy them both at the same time?
Yes. HelpDeskCards Professional is $2,099 for Corporations, $1,250 for small business and $1,400 for schools and libraries.

Can I purchase individual titles and pre-printed materials?
Yes. Shop here to purchase single titles or pre-printed materials.

Do you have an annual fee?
No.

Are Updates included?
Yes, for one full year.

Can I keep getting updates after the first year?
Yes, but thereís a fee. However, if you donít want updates anymore you are free to keep using your licensed materials forever.

Whatís a "License"? Arenít I purchasing your software?
No, youíre not. The difference is functionally minor but in reality significant. Our products are licensed to you, so we still own them and youíre bound by the terms and conditions of the sale. The end result is that you cannot transfer, sell, barter, trade or reproduce the materials in any way without prior written permission. You can use them in any way you see fit to train your internal users (including charging a class fee). This is the standard for intellectual and creative properties.

Do you have all of the same titles for DeskCards and Courseware?
No. Currently we have courseware for Windows XP, Windows 2000, Office 2003, Office XP and Office 2000. We also offer courseware for OS X (Panther) and Office X. Studio MX and Adobe Creative Suite are in development and will ship in the first quarter of 2004. Generally speaking, the DeskCards cover everything while the Courseware is limited to the latest or recent applications or Operating Systems.

Do you create your own products?
Yes. And weíre the only provider that sells only our own materials on our website. Everyone else sells their materials on several different websites under several names and packages (so youíre unwittingly comparing them against themselves) or they sell their own product for one item and someone elseís for something else Ė which makes them money but causes you problems Ė and gives a wide spectrum of varying quality. HelpDeskCards is the sole source provider for everything we sell. They canít say that.

Do you offer your materials for individuals?
Yes. Our materials can be licensed in "read-only" format for individual use for $49.99.

Can I get a free sample?
If youíre deciding for a Corporation, School, Library Government Agency or other organization please feel free to fill out a Free Sample Request form. If youíre an individual please feel free to browse our website thoroughly before making your decision.

Do you accept Purchase Orders and Credit Cards?
Yes. Payment can be by Credit Card, Check or Purchase Order (please include a copy of the PO with your order.)

Can I purchase Online?
Yes. Shop here.





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